Section 1
NEET UG: overview
Refund, cancellation, digital delivery, and no-shipping rules for the Closing Rank digital NEET UG season access pass.
This policy applies to the Closing Rank ₹1,999 one-time access pass, a digital access product for the NEET UG 2026 counselling season.
Closing Rank provides digital access only. It does not sell or ship physical goods, so no courier, shipping charge, delivery tracking number, or physical delivery process applies.
Section 2
NEET UG: Scope
This policy applies to the Closing Rank ₹1,999 one-time access pass, a digital access product for the NEET UG 2026 counselling season.
This is the current paid digital offer, paid once through Razorpay and valid through the NEET UG 2026 counselling season.
Section 3
NEET UG: Digital delivery and no shipping
After successful payment, eligible users receive access to the purchased Closing Rank digital access pass through their registered account, email address, or mobile login, depending on the login method used for the account.
Access is normally activated immediately or within a reasonable time after successful payment confirmation.
Closing Rank does not sell physical goods. There are no shipping charges, courier charges, shipping addresses, delivery tracking numbers, or physical delivery timelines.
Section 4
NEET UG: Cancellation
This is a one-time digital access pass. There is no customer self-serve cancellation and no in-app refund control.
Cancellation after access is available is not offered for change of mind, unused access, or counselling outcome. Eligible refunds are limited to the cases below, or where a refund is required by applicable law.
Section 5
NEET UG: Refund eligibility
Refund requests must be made within 3 days of payment for eligible app or access failures. Email support@closingrank.com. Only the Closing Rank owner/admin can approve and issue a refund in Razorpay. There is no automatic refund.
- Payment succeeded but paid access did not activate, or the Closing Rank app would not open for the paid account.
- A Closing Rank technical issue prevents access and is not resolved in a reasonable time.
- Duplicate payment or being charged more than once for the same season pass. Admin review applies; no extra access is granted.
- Any case where a refund is required by applicable law.
Section 6
NEET UG: Non-refundable cases
- Change of mind after access is available.
- Non-use or limited use of the product.
- Dissatisfaction with counselling outcome, rank, college, or admission result.
- User's rank, category, quota, state, or preferences not resulting in desired options.
- Admission not received, reporting not accepted, eligibility not confirmed, or documents not approved by an official authority or college.
- Official counselling rule, date, seat matrix, fee, or process changes.
- Incorrect details entered by the user.
- Account misuse, credential sharing, scraping, resale, or violation of the Terms and Conditions.
Section 7
NEET UG: How to request a refund or access review
Email support@closingrank.com with the registered email address, phone number if used, Razorpay payment ID or order ID if available, payment date, amount, and a short description of the issue.
If payment is captured but access is not activated, contact support@closingrank.com as soon as possible with those details so access can be reviewed.
Only the Closing Rank owner/admin can approve and issue a refund through Razorpay. There is no automatic refund and no in-app refund control.
Approved refunds will be initiated within 5–7 working days after admin approval and processed to the original payment method where practical. Bank/payment-provider timelines may vary.
Section 8
NEET UG: Failed transactions
If payment fails but an amount is deducted, the user should contact their bank or payment provider and also contact Closing Rank support with transaction details.
Closing Rank can help review the order/payment status available to it, but bank and payment-provider settlement timelines may vary.
Section 9
NEET UG: Effect of refund
If a refund is approved, the related access pass is revoked, disabled, or marked as refunded. Future access may require a new purchase.
For questions, see the Terms and Conditions or contact support through the Contact page.
Section 10
NEET PG: overview
Refund, cancellation, digital delivery, and no-shipping rules for the Closing Rank digital NEET PG season access pass.
This policy applies to the Closing Rank ₹3,999 one-time access pass, a digital access product for the PG counselling season shown at checkout.
Closing Rank provides digital access only. It does not sell or ship physical goods, so no courier, shipping charge, delivery tracking number, or physical delivery process applies.
Section 11
NEET PG: Your NEET PG pass
NEET PG is a separate ₹3,999 one-time season pass. Its end date is shown before payment. It does not include NEET UG access and has no automatic renewal.
PG includes 250 AI questions per season, with a maximum of 60 in a rolling 24 hours. Historical ranks and AI guidance do not guarantee admission. Only published datasets and documents are available.
Section 12
NEET PG: Request window and safety refunds
The three-day request window applies to our voluntary review of app or access failures. It does not limit refunds or other remedies required by applicable law, or the reconciliation of duplicate or ineligible captured payments. Automatic safety refunds depend on verified payment state and may require processing or retry; they are not a promise of immediate bank credit.
Section 13
NEET PG: Scope
This policy applies to the Closing Rank ₹3,999 one-time access pass, a digital access product for the PG counselling season shown at checkout.
This is the current paid digital offer, paid once through Razorpay and valid through the PG counselling season shown at checkout.
Section 14
NEET PG: Digital delivery and no shipping
After the server verifies a captured payment against the saved PG checkout order, an eligible purchaser receives PG access in the Closing Rank account used for checkout. An email, phone number, payment screenshot or browser success message alone does not unlock access.
Access is normally activated after verification. If the browser closes or a provider notification is delayed, payment reconciliation may complete delivery later. Contact support if a captured payment is not reflected in your account; do not pay again solely because the page has not updated.
Closing Rank does not sell physical goods. There are no shipping charges, courier charges, shipping addresses, delivery tracking numbers, or physical delivery timelines.
Section 15
NEET PG: Cancellation
This is a one-time digital access pass. There is no customer self-serve cancellation and no in-app refund control.
Cancellation after access is available is not offered for change of mind, unused access, or counselling outcome. Eligible refunds are limited to the cases below, or where a refund is required by applicable law.
Section 16
NEET PG: Refund eligibility
Refund requests must be made within 3 days of payment for eligible app or access failures. Email support@closingrank.com. Customer-requested refunds require Closing Rank owner/admin review and approval. Duplicate or ineligible captured payments may be refunded automatically without granting access. There is no in-app refund control.
- Payment succeeded but paid access did not activate, or the Closing Rank app would not open for the paid account.
- A Closing Rank technical issue prevents access and is not resolved in a reasonable time.
- Duplicate payment or being charged more than once for the same PG season pass. Review or automatic safety refund applies; no extra access is granted.
- Any case where a refund is required by applicable law.
Section 17
NEET PG: Non-refundable cases
- Change of mind after access is available.
- Non-use or limited use of the product.
- Dissatisfaction with counselling outcome, rank, college, or admission result.
- User's rank, category, quota, state, or preferences not resulting in desired options.
- Admission not received, reporting not accepted, eligibility not confirmed, or documents not approved by an official authority or college.
- Official counselling rule, date, seat matrix, fee, or process changes.
- Incorrect details entered by the user.
- Account misuse, credential sharing, scraping, resale, or violation of the Terms and Conditions.
Section 18
NEET PG: How to request a refund or access review
Email support@closingrank.com with the registered email address, phone number if used, Razorpay payment ID or order ID if available, payment date, amount, and a short description of the issue.
If payment is captured but access is not activated, contact support@closingrank.com as soon as possible with those details so access can be reviewed.
Customer-requested refunds require Closing Rank owner/admin review and approval. Duplicate or ineligible captured payments may be refunded automatically without granting access. There is no in-app refund control.
We initiate approved customer-requested refunds within 5–7 working days after owner/admin approval, back to the original payment method. This is our initiation window, not a promise that your bank has credited the refund. Razorpay states that normal refunds may take 7–10 business days after initiation to appear, depending on the bank and payment method. Contact support with the payment or refund reference if the credit is delayed.
Section 19
NEET PG: Failed transactions
If payment fails but an amount is deducted, the user should contact their bank or payment provider and also contact Closing Rank support with transaction details.
Closing Rank can help review the order/payment status available to it, but bank and payment-provider settlement timelines may vary.
Section 20
NEET PG: Effect of refund
When a payment that funded a PG pass is confirmed as refunded, including a partial refund, that pass is revoked. Refunding a duplicate payment that did not fund a pass does not cancel a valid pass funded by another payment. Future access may require a new eligible purchase.
For questions, see the Terms and Conditions or contact support through the Contact page.
Policy questions: support@closingrank.com